Refund Policy
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Effective Date: July 2025
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At Capstone Collaborators, LLC, we take pride in delivering high-quality support and resources to educators and school leaders. Our refund policy is designed to be fair, transparent, and aligned with the nature of our services.
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1. Consulting Services & Workshops
Deposits and Payments
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Some engagements may require a deposit or prepayment to secure your scheduled consultation, workshop, or training.
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Payment terms and due dates will be clearly outlined in your written agreement or invoice.
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Refund Eligibility
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Refunds for consulting services are not automatically issued once planning or delivery has begun. This includes prep time for custom materials, communication, and scheduling.
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If you need to cancel or reschedule, please refer to our Cancellation Policy or contact us directly. We aim to be flexible when possible.
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Exceptions
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If Capstone Collaborators, LLC must cancel a confirmed engagement and cannot reschedule, a full refund or credit will be issued.
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2. Digital Downloads
Non-Refundable
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Due to the nature of digital products, all digital downloads are non-refundable once delivered or accessed. This includes templates, guides, checklists, or other downloadable materials.
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If you experience a technical issue (e.g., the file won’t open or download), we’re happy to help resolve it or send a replacement file.
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Duplicate Purchases
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If you accidentally purchase the same item more than once, please contact us within 7 days and we’ll issue a refund or credit for the duplicate.
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3. General Notes
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Refunds, when granted, will be returned using the original payment method.
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Requests must be made in writing (email is fine) within 7 business days of the service or purchase.
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4. Contact for Refund Questions
If you believe you’re eligible for a refund or need help with a purchase:
Email: cindyandlisa@capstonecollaborators.com
Phone: 315-559-3612
We’re committed to ensuring your experience with Capstone Collaborators, LLC is positive and impactful.